Terms & Conditions
Vintage, Antique, and Custom Items are not eligible for returns, also items which are clearly marked as “Clearance” or “Sale” are also not eligible for returns, refunds or exchange. These types of items are “Final Sale”.
Clever Wood Craft’s return policy for eligible products, is 10 days. You can return any eligible product which you have ordered through Clever Wood Craft within 10 days from the receipt of delivery acceptance. So, if 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, all items must be returned in their original packaging and boxes. Additional costs for packaging for returns will not be covered or reimbursed by Clever Wood Craft. Customer is responsible for 15% restocking fee when returning an item.
- Return request must be received and approved by Clever Wood Craft by contacting us via “Contact Us” page or sending an email to Wendi@cleverwoodcraft.com.
- After the approval, we will send you a return goods authorization along with US or FedEx packing label to use while shipping back to us.
- IMPORTANT: Prior to returning an item, Customer must contact us for Return Goods Authorization.
- If the returned item was initial sent via free shipping, then we may deduct the initial and return shipping fee from your refund. Otherwise only return shipping fee will be deducted from your refund.
- If any item which was initially delived by freight service, then we will let you know the special return instruction via freight service. Customer will be responsible for the return shipping charges, and if initally it was a free shipping item, then the original shipping charges as well.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,within a certain amount of business days.
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
- If you have done all of this, and you still have not received your refund, please contact us at Wendi@cleverwoodcraft.com.
Shipping on your own
After the return goods authorization from Clever Wood Craft has been issued, if you don’t want to use our shipping service then you will be responsible for paying your own shipping costs for returning the item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping costs are non-reimbursable. Clever Wood Craft will not be responsible for such reimbursement.
Several situations of items when they are exempted from being returned:
- In reclaimed and rustic wood furniture, there will be cracks on the joint of the wood, natural aging holes, and/or some visible warping on the wood. These cannot be considered as the reason or return, as the item is not damaged but these are its properties which in several ways enhances its appeal.
- The kiln-drying process is used to minimize any cracking and warping. However, exposure to harsh weather or extreme climate changes can still affect the wood over time and cannot be considered a reason for return.
- Natural aging of metals, rust, or tarnighing due to scratches or abrasions.
- Damages can happen due to improper maintenance, use, cleaning, installation, or used in a way other than intended.
- any product modifications by customer.
- damages incurred during assembling or maintenance.
- Damage caused by fraud, intentional acts, was, hostilities, or vandalism.
Generally, we are not able to accept the cancellations, as the order is processed at our end upon order. We may, at our discretion, make an exception to this policy.
If cancellation of order is accepted after 48 hours or shipping confirmation, a 10% cancellation fee plus shipping charges will apply to all order cancellation requests.
All returns are subject to the discretion of Clever Wood Craft.