Shipping & Delivery

Thank you for visiting and shopping at www.cleverwoodcraft.com.  Our goal is to have a satisfied customer, thus to achieve that we deliver your purchased product in the quickest and most economical way possible via UPS, FedEx, or through Freight Delivery.  We utilize certified and insured carriers.  We ship to all 48 contiguous United States only.  Currently shipping is not available to Hawaii, Alaska, or US Territories like Puerto Rico, Guam, etc.  We do not ship products to APO/FPO addresses or P.O. Boxes and to rural or remote areas which are not serviced by UPS, FedEx, or freight carriers.

 

Domestic Shipping Policy

Shipment processing time

All of our standard products & in-stock inventory orders will be processed and shipped within 5-7 business days from your purchase time, and will be delivered within 1 week after shipping confirmation.  Custom orders will ship within 4-6 weeks, unless otherwise stated at time of order.

Freight or Standard Curbside Delivery:

  • If your product is shipped via freight company, lift gate service will be provided to unload the product from the truck to the ground.  You will be responsible for bringing your purchased product from the curbside into your home.  If your product is being delivered via freight, you will need help taking the product from the lift gate into your residence.  The delivery truck will come as close to your residence as possible (curb or driveway).
  • IMPORTANT:  You must unpack your product while the driver is present and report any damage to the driver.  You must note the damage on the receipt and with the driver at time of delivery.  Take many pictures of any damage!  If these steps are not followed, we cannot guarantee a positive resolution to a claim.  Please keep all packaging and leave item as packaged as possible.  Keep all original cartons and packaging until you have inspected everything.  We cannnot accept returned merchandise unless it’s packaged in its original cartons. 

Please contact us either via our website Contact Us page or email us at Wendi@cleverwoodcraft.com.  We will always respond ASAP as we are always available to assist you.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated when order is accepted for in-stock items.  Shipping charges for custom orders will be calculated prior to shipping (shipping rates depend on weight, dimensions, and destination).

Clever Wood Craft is compelled by law to collect sales tax on shipping and handling charges associated with orders shipping to Kansas addresses.

Delivery delays can occasionally occur.  Orders are not shipped or delivered on weekends or holidays.  If we are experiencing a high volume of orders, shipments may be delayed.  Please allow additional days in transit for delivery.  If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).  The tracking number will be active within 24 hours.  You will not be billed for items purchased with a credit card until they are ready to ship.  At that time you will receive an invoice for amount due.

Damages in Transit

All of our products are insured with the freight carrier against any damage in transit.  But such damage should be notified to the driver before signing the receipt/acceptance of delivery.  We will ot have many options if the visible box/product damages are not identified at the time of delivery.

Damages are rare while transit through our experience and superior freight delivery, but it can happen.  So, if you received your order damaged, please contact us immediately with as many pictures as possible of the damaged item.  Keep all original box/cartons and packaging until you have inspected everything.  We cannot accept returned merchandise unless it’s packaged in its original cartons.  In such rare cases of damages, either we will work with you to resolve the issue.